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Warranty Policy

Should anything go wrong with your watch or your accessory due to non-user damage, we will fix or replace it within 2 years of the purchase dateThe warranty is void if purchased second hand and from unauthorized Throne dealers.

In the event of defects covered by the warranty, all components will be repaired or the watch will be replaced free of charge. If the exact model is not available for replacement, a watch of equal value and similar style will be provided. Proof of purchase is required.

Throne guarantees that your timepiece will be free of material and workmanship defects and warrants the dependable functioning of its entire movement.

Throne does not cover internal or external damage resulting from excessive wear, abuse or mishandling. Use in saunas, hot tubs, excessive hot water or normal wear and aging from scratches and abrasions to the crystal, case, band, or buckle. Alterations or tampering through the addition or substitution of parts, batteries or accessories will not be covered.

Batteries are warrantied for up to a year. If your battery dies before 12 months from the purchase date, we will gladly replace for free. Anytime after that, we will gladly replace your battery for our standard battery replacement fee. Having anyone besides an authorized Throne dealer open and replace your battery will result in the void of your warranty as our watch movements are very specific and could be damaged during a battery swap.

Returns & Exchanges

Online purchases from thronewatches.com may be returned for full refund or exchange. A refund or exchange request must be submitted within 30 days. The product must be returned unused and in original condition with all original packaging and no signs of wear. If the band is returned worn, a minimum of $100.00 USD will be deducted from the return amount.

In the event of a return, please download our return/exchange form here. This form contains instructions on how to ship your watch. No returns will be accepted without a return/exchange form.

Please ship your watch to:

Throne Watches
200 Morgan Avenue, Unit 1
Brooklyn, NY
11237

Please note that repairs can take between 4-8 weeks depending on a number of variables. Any questions about our guarantee can be directed to info@thronewatches.com.

International customer returns will be subject to a fixed return fee of USD $75.00 as there are VAT fees requested by US Customs when watches are returned back to the USA.  

Download the repair form

Caring for your Throne watch

Setting the time
It’s easiest to remove your watch from your wrist when setting the time and date. Pull the crown out to the 3rd position and turn it gently to change the time.

Setting the date
Pull the crown out to the 2nd position. Gently turn the crown until you see the date change. Never adjust the date on your watch when the hour hand is between 9 and 3 o’clock in order to prevent damage to your watch movement’s gears and pinion. The mechanism that is responsible for incrementing the date wheel does so by gradually building up tension. At 12 am, the accumulated tension is released and quickly applied to rotating the date wheel. Therefore, it is best to change the date when both the hour and minute hands are in the lower half of the watch between the 3 o’clock and 9 o’clock positions (for example, think 6:30). By following this simple step you will eliminate stripping gears within the movement and provide better precision over time.

Water Resistance
The water resistance of a timepiece is not a permanent or guaranteed characteristic of any Throne watch. Our leather watch bands are finely crafted from natural materials and should not be exposed to water or liquids. If your watch comes in contact with water, salt water or chlorinated water, dry it immediately with a soft cloth.

Other Recommendations
Extreme temperature can critically damage the performance of a watch. Avoid exposing your watch to temperatures above 60°C/ 140 °F and below 0 °C/ 32 °F, such temperatures can be detrimental to any watch.

Avoid placing your watch on or near electronics that contain magnets or can generate powerful magnetic fields (i.e. speakers, televisions, x-ray equipment, cellphones, refrigerators). Magnets can cause your watch to run slow, fast or completely stop. Over time a watch’s repeated indirect exposure to magnetism creates an increasing effect that alters its performance as well.

Avoid any type of unnecessary shocks. Your watch is not protected by an otter case. Unexpected impacts or shocks to your watch may result in possible damage to the case, crystal, internal components: dial, hands and movement, as well as void your warranty.

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